How much do we charge for delivery?
Delivery is free of charge on all orders over £50. If your order is between £5.01 and £50.00, our delivery service costs £2.75 per order, if your order is £5.00 or below, the delivery cost is £2.95. We will charge you for the delivery only once for each order, if we need to send the order in more than one consignment the delivery charge will remain the same. For deliveries to the Scottish Highlands, Northern/Southern Ireland and Channel Islands there is a delivery charge of £19.95 for orders of any value.

How quickly will I receive my order?
Goods are normally dispatched within 48 hours of receiving your order when items are in stock. Once an order is dispatched, the order is normally delivered the following day, although you should allow 3 to 5 working days for delivery. Due to our large inventory of products it is not always possible to have everything in stock and some of these products will be mailed directly to you from our manufacturers and distributors. We will endeavour to notify you of any possible delays that may occur. Upon receipt of your order you will receive an e-mail with your order confirmation.

International costs?
Delivery costs on overseas orders vary according to the weight, destination and the volume of the parcel.

A list of our current shipping costs is listed here.

Please be aware that these prices vary from time to time.

Do we replace damaged or lost goods during transit?
Yes absolutely, please check your product as soon as it arrives then please notify us immediately on receipt of any damaged goods and we will replace or refund the item.

How can I contact you?
You may email us at customerservices@deluxeproduct.com. Or alternatively you may also phone our customer services number 0845 521 2927, 9.00am - 5.30pm, Monday - Friday.