FAQ/HELP
We aim to make your shopping experience a pleasant one and take enormous pride in our customer service and the quality of our products. Please expect your order within 2 - 7 working days when the item is in stock, we will notify you if it is out of stock and with the expected delivery date. We use a number of delivery companies to ensure your items are delivered promptly and securely, yet there may be times when, despite our best efforts, the parcel may be delayed in the delivery process. At all times we will endeavour to work with our delivery partners to ensure timely delivery of your order. Our customer service number is 01462 421500 and you can contact us from 9.30 am - 5.00pm.
Availability
We aim to hold all items in stock at all times. However, due to demand sometimes an item is out of stock before we have had a chance to re-order so occasionally there maybe delays. If so, we will contact you and give you our best estimate of delivery times and endeavour to keep you informed at all times.
Prices
Prices are in UK pounds sterling and are inclusive of UK VAT at 17.5%. We can deliver anywhere across the globe, however please contact us for a quote for the delivery charges to your specific country.
Guarantee
All our carefully selected products include the manufacturers guarantee. If any product does not meet your expectations, please notify us within seven days, unused and in resaleable condition and we will refund your purchase or exchange the goods. This is in addition to your statutory rights.
Privacy
All personal information collected through this website will be held securely in accordance with the Data Protection Act 1998. We are committed to protecting your privacy.
What information do we collect?
The information requested from you at the checkout is considered the minimum required to process your order efficiently.
How much do we charge for delivery?
This service costs £3.95 per order under £50.00, over £50.00 and delivery is free. For deliveries to the Scottish Highlands, Northern / Southern Ireland and Channel Islands there is a delivery charge of £9.95 for orders of any value. We will charge you for the delivery only once for each order, if we need to send the order in more than one consignment the delivery charge will remain the same.
How quickly will I receive my order?
Goods are normally dispatched within 24 hours of receiving your order. You should allow up to seven working days for delivery. We will send you an email with your order confirmation and an expected delivery date.
How can I contact you?
You may email us at customerservices@deluxeproduct.com or alternatively phone our customer services number 01462 421500 weekdays from 9.30am - 5.00pm.
How do I know that my credit card details will be secure?
Our online transactions are 100% secure. The checkout process is performed on our secure server which will encrypt all your data making it impossible for any data transmitted from your computer to be intercepted by others. Credit card transactions are performed by Protx who are a secure e-commerce provider. Protx will take your credit/debit card details and validate them. You will then be returned back to our website to finish the transaction. For this reason the only information we keep is whether your transaction is successful or not. No credit card details are kept on the Deluxe Product website.