TERMS & CONDITIONS
Use of the website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You will notify us immediately of any changes to the Personal Information by contacting our Customer Services Department. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will collect Personal Information from you such as your name, e- mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We use your information only for the following purposes:
Processing your orders
To administer this website.
You agree fully to indemnify, defend and hold us, and our directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other Websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked Website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such Websites, (ii) the content of such Websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such Websites or resources or (iii) the use to which others make of these Websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external Websites or resources.
Purchase of products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows: You place the order for your products on the Website by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the Website. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Deluxe Product. As your product is shipped from our warehouse we will send you a dispatch confirmation e-mail. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following: The product you ordered being unavailable from stock. Our inability to obtain authorisation for your payment. The identification of a pricing or product description error. You not meeting the eligibility to order criteria set out in the main Terms & Conditions. The contract will be concluded in English.
Please note that you are entitled to cancel this contract, if you so wish, provided that you exercise your right no longer than seven days from the day of dispatch.
If you wish to exercise your right to cancel this contract prior to order dispatch, then e-mail email@example.com. If your order has already been dispatched please follow the procedure set out in our Returns Policy.
Description of products
Each Product purchased is sold subject to its Product Description, which sets out additional Specific Conditions related to that Product, including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions appearing on this Website at a particular time, may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
All prices are inclusive of VAT at the current rate and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered, plus delivery charges. Payment can be made by any of the methods specified on this Website. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. The total amount you pay is the same regardless of the payment method.
Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must: Register by providing your real name, phone number, e-mail address, payment details and other requested information, be over 18 years of age and stipulate a delivery address. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable, By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
If You wish to return an item to Us then We aim to make it as quick and convenient as possible. Any item may be returned for any reason within 7 days of the date of dispatch so long as it remains in a saleable condition. We will (at your option) replace or exchange the goods or refund the price of the item. To return goods, e-mail Our customer services department at firstname.lastname@example.org or telephone Our Customer Service department on 0845 521 2927, between 9.00am – 5.30pm, Monday – Friday, stating the reason for the return. Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. If the goods are faulty, incorrect or damaged on delivery We will meet the cost of return (using a carrier of our choice) and We will refund the price paid for the goods including delivery charges. Where substituted goods have been provided and they need to be returned, We will meet the cost of return, whatever the reason for the return. Please ensure in both of the above situations that the item is securely wrapped for transit. All goods returned other than those that are faulty, incorrect or damaged on delivery will be at Your cost. Failure to comply within the 7 day period stated above will mean that We reserve the right to deduct Our recovery costs from any refund. If goods have been shipped outside the UK, the return of goods and the shipping of any replacement goods will be at Your cost.
- Please always return the goods in the original manufacturer's packaging.
- You must include the dispatch note in the package You are returning to Us.
- Once We have received and verified the returned item We will initiate the refund, replacement or exchange.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.